A Clear and Simple Return Process for Vehicle Products

Our standard return period is 30 days. To qualify for a standard return, the product must normally be unused, uninstalled, unmodified and returned in its original condition and packaging.

A receipt, order number or other valid proof of purchase is required. Returns must be approved before they are sent. Please do not send a product to the manufacturer or to our public business address unless we specifically instruct you to do so.

You must contact us about a standard return within 30 days after the product is delivered. A request received after this period may not qualify for a refund or exchange, except where required by law or covered by an applicable written warranty.

Contacting us within the return period does not automatically approve the return. Eligibility is confirmed after we review the request and, when required, inspect the returned item.

You are responsible for responding to requests for information and returning an authorized product within the time stated in the return instructions.

Automotive sensors and electrical parts can be affected by installation, electrical connection, contamination and handling. A standard change-of-mind return must meet the following condition requirements:

• The product has not been installed on a vehicle.
• The electrical connector has not been plugged in.
• The product has not been powered, programmed or modified.
• No grease, dirt, fluid or installation marks are present.
• All components, clips and accessories are included.
• Labels, seals and product markings remain intact.
• The original packaging is included and reasonably undamaged.

Email info@wheelspeedsensor.com before shipping the product. Your request should include:

• Your full name and email address.
• Your order number or proof of purchase.
• The product name and part number.
• The reason for requesting the return.
• Vehicle information when the issue concerns fitment.
• Photographs of the product and packaging when relevant.
• Photographs showing any damage or incorrect item received.

If the return is approved, we will provide authorization and shipping instructions. A return sent to an incorrect or unauthorized address may be delayed, refused or returned to the sender.

Inspect the shipment when it arrives. If the product appears damaged, defective or different from what you ordered, do not install or connect it.

Contact us promptly and provide your order number with clear photographs of:

• The product received.
• The problem or damaged area.
• The original product packaging.
• The outer shipping package.
• The shipping label.
• The product and part-number labels.

We may request troubleshooting information or additional photographs before deciding the appropriate remedy. Depending on the circumstances and applicable law, the remedy may include replacement, exchange, refund or another reasonable solution.

After an authorized return is delivered, we will inspect the product and review its condition, packaging, accessories and return reason.

We will notify you whether the refund has been approved, partially approved or rejected. If approved, the refund will normally be sent to the original payment method.

Your bank, card issuer or payment provider controls how long it takes for an approved refund to appear in your account. Processing time can vary after we issue the refund.

Partial Refunds

Where permitted by law, a partial refund may be considered when a returned product:

• Has damaged or missing original packaging.
• Is missing accessories, clips or documentation.
• Has signs of handling beyond reasonable inspection.
• Requires cleaning, repackaging or replacement packaging.
• Has reduced resale value for reasons not caused by us.

We will not reduce a refund for damage caused by our error, a confirmed product defect or a delivery problem for which we are responsible.

If we have confirmed that a refund was issued but it does not appear in your account:

• Check the account connected to the original payment method.
• Review any pending transactions or payment notifications.
• Contact your card issuer or payment provider.
• Ask your bank about its refund-posting time.
• Contact us if the refund still cannot be located.

When contacting us, include your order number and any refund confirmation supplied by us. Do not send full payment-card details by email.

An exchange or replacement may be available when a product is defective, damaged in transit or different from the item ordered.

Availability depends on stock, inspection results and the circumstances of the request. We may issue a refund when an appropriate replacement is unavailable.

If you ordered the wrong part, contact us before installation. An unused product may qualify for return under the standard eligibility rules, but replacement shipping or price differences may apply.

For a standard return that is not caused by our error, you are normally responsible for return-shipping costs. Original shipping charges may be non-refundable where permitted by law.

When a verified return is caused by an incorrect product, confirmed defect or shipping damage for which we are responsible, we will provide the appropriate return-shipping instructions. Do not purchase return postage until we confirm the procedure.

• Use strong packaging suitable for an automotive part.
• Protect connectors, cables and mounting points.
• Include the requested return documentation.
• Use a trackable shipping service.
• Consider shipping insurance for higher-value products.
• Keep the receipt and tracking number until the case closes.

We cannot guarantee receipt of a return shipped without tracking. You are responsible for loss or damage during an unauthorized or improperly packaged return, except where applicable law provides otherwise.

Contact us as quickly as possible if you want to change or cancel an order. We cannot guarantee cancellation after an order has entered processing, fulfilment or shipment.

If an order has already shipped, you may need to receive it and follow the standard return procedure. Shipping costs may apply unless the cancellation results from our error or applicable law states otherwise.

Sale or promotional items may be returned when they meet the standard eligibility conditions unless the product was clearly identified as final sale before purchase.

Final-sale and clearance products may not qualify for a change-of-mind return. This restriction does not remove any mandatory rights relating to products that are defective, damaged or materially different from their description.

Discount codes and promotional savings are not separately refundable. A refund will be based on the amount actually paid for the returned product.

Subject to applicable law, we may refuse returns involving:

• Products returned after the 30-day return period.
• Installed, used, programmed or modified automotive parts.
• Electrical parts that have been connected or powered.
• Products damaged by incorrect fitment or installation.
• Products damaged by misuse, collision or another faulty part.
• Items missing important components, labels or packaging.
• Gift cards and downloadable products.
• Items clearly identified as final sale before purchase.
• Products not purchased from WheelSpeedSensor.com.

A product that is defective or covered by mandatory consumer rights will be reviewed separately from a standard change-of-mind return.

Please contact us first if you believe an order, return or refund has not been handled correctly. We will make a reasonable effort to review the issue and available records.

Submitting a false or fraudulent payment dispute may delay resolution and may result in the suspension of an account or future orders. We may provide order, delivery, communication and return records to the payment provider when responding to a dispute.

Nothing in this section prevents you from exercising lawful rights through your card issuer or payment provider.

This policy describes our standard store procedures. It does not exclude, restrict or replace any warranty, remedy or consumer right that cannot legally be excluded in your location.

If a product is defective, materially misdescribed or not supplied as legally required, different rights or remedies may apply. Contact us with the order details so the matter can be reviewed.

Contact us before returning any product. Our public business address should not be treated as the return warehouse unless we specifically provide it in your return instructions.